ISPCON 2000, London February 15, 2000 -- Smarten Software, a leading European publisher of customer care and billing software for internet service providers, announces today that Wind, the Italian fixed line, mobile and Internet Services operator, owned by ENEL (largest Italian electric power production and distribution company), France Telecom and Deutsche Telekom, has installed Smarten R2 customer management and billing software for its Internet customers.

"The use of Smarten R2 has enabled Wind to meet its commercial targets as planned," said Dario Fares, Responsible for the Internet Project at Wind. "Thanks to Smarten, Wind has realised an extremely ambitious time frame in transporting its business-to-business Internet offers to the online marketplace, while minimizing the impact upon Wind's organization. This has allowed Wind management to focus upon and maintain their control on the running of day-to-day activities."

"Smarten R2 integrates easily and quickly with existing Wind technology platforms, plus Smarten R2 is extremely flexible for modelling new kinds of contracts, managing customer feedbacks, and providing for the different characteristics of Wind's own business-to-business Internet offers," added Dario Fares.

Managing Director of Smarten Software, Claudio Vaccarella said: "The adoption of Smarten R2 by Wind, with approximately two million subscribers and the only totally convergent Italian provider of fixed line, mobile and Internet Services, shows that once again, Smarten Software offers the complete Customer Care and Billing solution for Internet Service Providers".

Wind is based upon a Sun Microsystems platform and uses Smarten R2 for the provision, fulfillment and billing of its Internet services, incorporating customer care, service modelling, accounting and billing. Wind selected Smarten R2 as the customer care and billing system for its Internet Services in August 1999. Full implementation is planned for March 2000.

About Wind
Wind is a joint venture set-up in December 1997 by ENEL (largest Italian electric power production and distribution company), France Telecom and Deutsche Telekom. Wind is currently the only Italian company able to offer fixed-line, mobile and Internet services providing total convergence to approximately two million customers. In November 1999, Wind launched its first Internet offer where typical IP services were bundled with SMS notification. Wind manages Yahoo! Italia online Internet access and implements an integrated registration process with the Yahoo! database.

About Smarten Software
Smarten Software designs, develops, markets and supports customer care and billing systems for the rapidly evolving online business market. Smarten Software's Smarten R2 customer care and billing solution enables real-time management of current and next generation services by ISPs, telecommunications providers and corporations offering online services, in addition to emerging Internet businesses. Smarten Software is already utilised by many IP based operators in Italy and can count Albacom, FST, Netbusiness and Wind amongst its customers. Smarten Software was founded in January 1999 as a start-up company, based upon two years previous experience of working on projects for ISP service management centres. Smarten Software has entered strategic channel alliances with the SEMA Group and Brain Force in addition to technological partnerships with the likes of IONA Technologies, Versant Object Technology and Xacct Technologies. Smarten Software's headquarters are based in Rome, Italy. Smarten can be found on the World Wide Web at: http://www.smarten.com